Terms of Service:
Please review our Terms of Service (“ToS”) before obtaining services. By obtaining our services, you are agreeing to abide by the expectations outlined here.
If you have any questions about our Terms of Service, or if you’d like to clarify whether or not your particular desired use is allowed on our services, please contact us ([email protected]) before signing up! Thank you!
About us:
SALMONCLOUD LTD is a registered company in LONDON, UNITED KINGDOM
Our office and mailing address is:
128 CITY ROAD LONDON UNITED KINGDOM EC1V 2NX
About you:
By signing up for our services, you agree that you are at least 18 years old and that you have the legal capacity to enter into an agreement.
Updates to our Terms of Service:
By obtaining our services you acknowledge and accept that periodically we may determine it is necessary to make updates to our Terms of Service. These changes are typically to further expand or clarify inclusions and exclusions of our services for your benefit.****
Delivery of Services:
Immediate Delivery - The following services are provisioned and delivered as soon as your order and payment is received:
- KVM Virtual Private Servers (VPS)
In the event you placed an order for an above service and you have not received your service details within 30 minutes, please check the spam folder of the email address you provided and then contact us for help. ([email protected])
Standard Delivery - The following services are provisioned and delivered as soon as possible once your order and payment has been received. They can however take up to 72 hours to provision, due to specific considerations of your order:
- Dedicated Servers / Bare Metal Servers
In the event you placed an order for an above service and you have not received your service details within 72 hours, please check the spam folder of the email address you provided and then contact us for help. ([email protected])
Colocation Delivery - Colocation services are added upon your account as soon as your order and payment is received. With the great deal of variability of colocation services, we will contact you and coordinate the post-sale aspects of your order. Any time-frames or considerations that are necessary to convey will be provided to you at this time.
In the event you placed an order for a colocation-based service and you have not been contacted within 24 hours, please check the spam folder of the email address you provided and then contact us for help. ([email protected])
Prohibited Activities (Not Allowed):
Our services are highly flexible in terms of how they can be utilised, here is a non-exhaustive list of prohibited activities.
As mentioned above, if you have any questions about our Terms of Service, or if you’d like to clarify whether or not your particular desired use is allowed on our services, please contact us for help. ([email protected]) By contacting us, your privacy is ensured; our sole intent is to communicate expectations for your benefit.
- Any illegal activities, illegal either in the United Kingdom of Great Britain and Northern Ireland(UK), or your residing country.
- Utilising services in a harassing or threatening manner
- Utilising profanity or threats when communicating with SALMONCLOUD staff
- SPAM, SPIM, or SPIT activities
- Copyright Infringement and DMCA
- Excessive resource use that disrupts our network or other clients
Clients who utilise services in a prohibited manner may be subject to any of (or a combination of) the following:
- Warning notification (which requires acknowledgement)
- Service or account suspension
- Service or account termination
- Fees (termination, re-activation, suspension, clean-up, or abuse)
- Our cooperation with law enforcement
VPS customers are expected to monitor their usage and utilise our services in a manner that is considered fair share and not abusive to the Disk I/O or CPU.
Anything related to cryptocurrency mining, email spamming, brute force attacks, inbound and outbound DDoS, CPU mining, and Traffic Exchange are not allowed on our platform.
Payments:
Chargebacks / Disputed Payments - Chargebacks or payments that are disputed by the financial institution that was utilised in order to issue us payment will be reviewed on a case-by-case basis. While some disputes are unintentional or caused by miscommunication, a chargeback imposed under false pretences is considered Fraudulent and will be treated as such.
Fraudulent - In the event fraud is discovered, the fraudulent customer is subject to immediate suspension/termination at the sole discretion of SalmonCloud. All information available to SalmonCloud about the fraudulent account/server will be submitted to both local authorities, as well any financial institutions involved. All fraud orders are investigated, and all fraudulent customers will be prosecuted to the fullest extent of the law, whether it is within the United Kingdom of Great Britain and Northern Ireland (UK), or abroad.
Refunds - Refunds are issued on a case-by-case basis since by default no refunds are provided once payment is received. Many or our services incur actual costs to provision, therefore, this is why refunds are not automatically available or granted. Please do contact us if you have any questions. Our intent is to work with each and every one of our clients in a fair manner. Upon request, we will do our very best to accommodate your request and let you know what is possible (and why). Prepayments such as account credit are ineligible to be refunded.
Suspensions:
Suspension for Non-Payment - services interrupted for non-payment may be subject to a 10% late fee after 3 days or the maximum amount allowed by law (whichever is less). Data stored on a client’s services will not be available to the client until reconnection is established or alternative arrangements are made to the sole satisfaction of SALMONCLOUD.co.uk . Clients deactivated for non-payment or charge-back are subject to their data being destroyed seven (7) days past due, unless otherwise specified or agreed upon.
SALMONCLOUD.co.uk is not responsible for data integrity, regardless of circumstance. SALMONCLOUD.co.uk strongly recommends keeping up to date and off network backups to protect against data loss.
It is our intent to not want to suspend or terminate a client’s services for non-payment, we undergo efforts to give clients both adequate time and correspondence in order to avoid this scenario.
Communication is key. In the event that your account is either past-due, or you may think that your account might go past-due, please communicate the circumstances to us so that we can discuss and explore options that will allow you to retain your services.
Suspension for Utilising Services in a Prohibited Manner - services that are utilised in a prohibited manner may be suspended depending on the nature of the circumstances. Services that are suspended will be communicated to you at the time they are suspended, along with a description as to why.
Some offences are possible to remedy and upon client remedy, services can be restored. Other, more serious (or recurring offences that are blatantly due to a lack of regard for our policies) may result in permanent suspension and service cancellation. In the event of permanent suspension and cancellation, services would be terminated for a violation of our terms of service and would not be eligible for any sort of refund (such offences require administrative staff time to resolve issues with external parties).
Please contact us if you have any questions about this policy so we can establish clear expectations.
Cancellation and Service-Upgrade/Downgrade Policy:
Cancellations - We require five (5) day written notice of cancellation prior to your service’s renewal date that must be submitted through our client area. Very important to note, please be sure to back up any of your data prior to the cancellation date since upon cancellation the data upon the server is immediately removed for your protection. Please let us know if you have any questions about this.
Cancellations (For Contract Services) - For any services that are in contract, we require seven (7) day written notice of cancellation prior to your service’s renewal date that must be submitted through our client area. Very important to note, please be sure to back up any of your data prior to the cancellation date since upon cancellation the data upon the server is immediately removed for your protection. Additionally please note, that such cancellations are reviewed on a case-by-case basis and that an early termination fee is determined which accounts tailored to the specific details of the service that is being prematurely cancelled before the contract terms have been satisfied. Please let us know if you have any questions about this.
Service Upgrades/Downgrades - in the event you are interested in upgrading/downgrading a service, we require a five (5) day written notice prior to the service’s renewal date that must be submitted via our ticketing system. Please let us know if you have any questions about this.
Support:
Overview - SalmonCloud is committed to providing support services to its customers 7 days a week, 365/366 days a year, without exception. We pledge to respond to customer support tickets within a maximum timeframe of 24 hours from the time of submission. This response time commitment applies to all support requests initiated through the client area. SalmonCloud shall not be liable for any delays in response time or unavailability of support services due to factors beyond our control, including but not limited to, acts of nature, technical failures, or force majeure events. It is the responsibility of the customer to use the client are for support inquiries, and we encourage customers to include all relevant information when submitting a support ticket to facilitate a faster resolution.
OS Reloads on VPS Services - clients with VPS Servers are provided a simple to use client interface that allows them to initiate OS reloads in a self-service manner. This feature and capability is provided at no-charge. Please let us know if you have any questions on how to utilise this functionality.
OS Reloads on Dedicated Servers - clients with dedicated servers will be given four complimentary OS reloads each billing cycle (which generally means four free OS installations each 30 days). Additional requested OS reloads during a billing cycle will be provided at a cost of $25. Please let us know if you have any questions.
Software Support (Excluded) - we do not provide software support.
Support to Client End-Users (Excluded) - we do not provide support to end users of our clients.
Disclaimers of Liability and Indemnification:
Our services are provided “AS-IS”. To the extent that is permitted by law: no written, expressed, or implied warranties (or guarantees) are made. We do not guarantee that the use of our services will meet your requirements or expectations. We do not guarantee that you will be able to access services at any given time or from any given location. Use our services at your own-risk.
Please be aware that your sole remedy for any dispute with us is the cancellation of your account. By using our services, you agree that we, our suppliers, affiliates, and agents will not be accountable for any monetary amount or claim that exceeds the total amount of fees that you have paid during the use of our services.
You agree to defend, indemnify and hold harmless our employees, officers, directors, agents, suppliers, from all liabilities, claims, expenses (including attorney fees) which arise from any claims including: loss of profits, data loss, work stoppage, hardware failure or malfunction, service interruption, any other commercial damages or losses, or your use or misuse of services.
Transfer Policy:
SALMONCLOUD charges a $8.00 USD one-time administrative fee per any service you wish to be transferred to another client account.
Please note that SALMONCLOUD staff reserve the right to decline any transfer request.
Last Revised 20 Sept 2023
